Guide

Indie is an events and ticketing platform. You can discover events, buy tickets, and get in the door with a QR code. Organizers use the same site to create events, sell tickets, manage the door, and get paid.

Indie is dedicated to independent music. It shares one platform with Lofee, our site for events of every kind, and one account works on both. Organizers publishing on Indie can also list the same event on Lofee to reach a wider audience.

Sign up with an email address and password, or with a Google or Apple account, then pick an account type: fan, volunteer, artist, business, promoter, or venue. Fans and volunteers attend and help out; artist, business, promoter, and venue accounts can also create events. If you sign up with a password, click the verification link we email you to confirm your address; the link brings you back here to continue.

Every account gets a public profile page with its own web address that you can share. You can edit your screen name and location from the Profile page at any time, and upload a profile picture there too: after choosing an image you can drag, pinch, or zoom to crop it exactly how you want before saving. Square images at least 512 by 512 pixels look best. You can also upload a wide banner image that appears across the top of your public page, with the same crop controls; wide images at least 2400 by 1200 pixels (a 2 to 1 shape) look best. Visitors can click the banner to view it full size. Without one, your page shows a colored backdrop in the site's style.

Artist, business, promoter, and venue accounts can also add links to their public page, so the one address you put in your bio covers everything. There are two kinds, and they are edited separately under Your links on the Profile page. Social icons are small, unlabelled marks that sit under your name: paste the address of your account on Instagram, TikTok, X, Facebook, Threads, YouTube, Twitch, Spotify, Apple Music, SoundCloud, or Bandcamp, one each, as many as you like. Links are up to five buttons in the order you choose, each with your own wording, so they are the place for what you are pushing right now: this month's show, the new record, the merch store.

Each button can carry a short note under its text, be highlighted so it stands out, be hidden while you get it ready, or be given a start and end date so it appears and disappears on its own. Every button shows the mark of the platform it points to; once a link is saved you can replace that mark with your own square image (a record sleeve, a logo, a merch shot), cropped when you choose it. Social icons always keep their platform marks. A preview under the editor shows exactly what visitors will see. By default your links sit above your upcoming events; if your events matter more, switch the order under Page order. Links open in a new tab and show where they go.

Artist accounts can turn their public profile into a full press kit: the one link you send to venues, promoters, and press. From the Profile page you can add a tagline and bio, add up to five genres in your own words, and add press quotes. Your website and socials go under Your links above. Embedding songs and videos and uploading press photos are coming soon.

You can also list tour dates. Your events on the platform appear on your public page automatically; for shows ticketed somewhere else, add the date, venue, city, and a ticket or info link under Tour dates on the Profile page. Everything merges into one chronological Tour list on your public page, so it works as your complete tour page: put the link in your bio, on posters, and on your website. Off-platform dates disappear on their own once they pass, and they never count toward your verified show history.

Your page also shows a verified show history: every event you were featured on that completed on the platform is recorded automatically, with a count and the full list. It cannot be edited, which is exactly why bookers can trust it.

Turn on booking inquiries and your page gets a contact form. Messages arrive by email and under Booking inquiries on your dashboard; your email address is never shown publicly. Each message includes the sender's email address, so you reply to them directly from your inbox, and you can delete inquiries you are done with.

The home page lists published upcoming events. The top of the Indie home page also spotlights a Featured Artist: a short clip from an Indie artist plays as the background, with their name linking to their profile, and a different artist appears on each visit. The search box in the header finds events and people; people results link to public profiles, where you can also see the events an artist, venue, business, or promoter is linked to, shown as poster cards with the date and price. On phones and small screens the header links live behind the menu button in the top right corner. Every event has its own page with the date, location, description, ticket prices, and a QR code that links straight to that page (handy on a poster, a venue screen, or to pass the event to a friend), and organizers can give it a custom short link. Click the poster on an event page to view it larger.

Indie has a built-in radio. Look for the Radio bar at the bottom of every page: press play and it streams songs uploaded by Indie artists in a shuffled loop while you browse. Playback keeps going as you move around the site, and you can pause or skip to the next track anytime from the bar. The bar shows the track and the artist; tap the artist name to visit their profile and see their shows, without stopping the music.

Artists: put your own song on the air from the Radio card on your dashboard. Upload one MP3 (20 MB max), give it a title, and affirm you hold the rights to the recording. Every track airs after a quick review, and replacements go through the same review, so submitting a replacement takes your current track off the air until the new one is approved. You can replace or remove your track anytime, and one song per artist can be on the radio at a time.

The Indie home page opens with a Featured Artist: a short performance clip playing as the background of the top section, credited with the artist name linking to their profile. A random artist from the library is featured on every visit.

Artists: submit your clip from the Featured Artist card on your dashboard, either way you like. Paste a link to a public YouTube video, which plays from the start inside the hero, or upload one MP4 (15 seconds and 20 MB max; landscape 16:9 looks best). Either way the clip plays muted, and you affirm you hold the rights to the footage. Clips join the rotation after a quick review; if a clip is not approved, the card shows the reason so you can fix it and submit again. Replacing your clip takes the current one out of the rotation until the new one is approved, and you can remove your clip anytime. A linked YouTube video that later goes private or gets deleted will stop showing, so keep it public while it is in the rotation.

Buy from the event page. You can check out signed in or as a guest with just your name and email. Payment is handled securely by Stripe; Indie never sees your card number. Free tickets skip payment entirely: confirm your order and the tickets are issued right away, with no fees of any kind.

Depending on the event you will see a single ticket price, a pay-what-you-can price with a $1.00 minimum, a free ticket, or ticket tiers (such as General Admission and VIP) whose prices can change over time through scheduled sales like presales. A tier can be free while others are paid, and you can mix free and paid tickets in one order. You can hold up to 10 free tickets per event. You can mix ticket types in one purchase, for example 2 General Admission and 1 VIP, using the quantity steppers at checkout. Any fees and taxes are itemized at checkout before you pay, and you can buy up to 10 tickets per order across all ticket types.

Some events ask a few questions at checkout, such as meal choices or a waiver acknowledgement. You answer once per ticket, so buying for friends means answering for each attendee. Your answers are shared with the event organizer and their event staff, and you can review them anytime on each ticket.

Some events are Contests: a competition the crowd decides. To vote you need to be at the show and checked in at the door; that is the whole rule, and it is the same for every Contest. Open the event page and tap Vote now, or scan the code on the venue screen. If you bought your ticket signed in, sign in on your phone and your scanned ticket is your vote. If you bought as a guest or paid cash at the door, the door shows you a QR code after your scan: point your camera at it and your phone is set up to vote, with no account and nothing to type. If the camera will not scan, type the six-character code shown under it on the vote page. A pass works on one phone only.

When a round opens the vote page shows the contestants; tap your pick and you get an instant confirmation. You can change your vote while the round is open, and nothing counts after it closes. If the host resets a round (one opened by mistake, say), its votes are erased and you vote again when it reopens. Whether you see the tally move live or only at the end is up to the host, round by round. Ties are broken by the rule shown before the first round, usually a short runoff between the tied contestants. Everything you need is on the vote page; keep it open between rounds and it updates the moment the next one starts.

Tickets are emailed to you after purchase with each ticket's QR code right in the email, along with the venue, city, and start time in the event's local time zone. If you were signed in, tickets also appear under My tickets, grouped by event: open an event to see every ticket you hold for it, QR codes and all, on one page instead of opening tickets one at a time. Tickets bought from a tiered event are labeled with their ticket type (for example VIP) in the email and on each ticket, so mixed orders are easy to tell apart. Each ticket has a unique QR code that staff scan at the door. For multi-day events the same ticket admits you once per day.

Refunds are issued by the event organizer and are only possible until the event ends. If one is issued, your money comes back through Stripe to your original payment method and the ticket is marked refunded. A free ticket can be cancelled by the organizer the same way; there is nothing to refund, so it is simply marked refunded.

In the rare case that an event sells its last tickets while your payment is still processing, your order is refunded in full automatically and you get an email confirming it. No tickets are issued and nothing further is needed from you.

With an artist, business, promoter, or venue account, create events from the Events page. Set the name, description, dates, venue, city, and an image, and choose a custom web address if you like. Every event has a time zone (suggested from your state or province, adjustable): the start and end times you enter are in that time zone, and attendees see event times in it everywhere, including tickets and emails. Event images use the 11x17 poster shape (the standard print poster size), so you can reuse your poster or flyer artwork directly; after choosing an image you can drag and zoom to crop it. Save as a draft while you work; publishing makes the event public. You can link other profiles (say, the artists on the bill and the venue) so the event shows on their public pages too.

Pricing is either simple (one price or pay-what-you-can, with one capacity, plus an optional sale start and end; leave them blank and tickets stay on sale from publish until sold out) or custom: ticket tiers, each with its own capacity and one or more scheduled sales windows that set the price over time. Use the up and down arrows on each tier to control the order they appear in on the event page. Every paid ticket has a $1.00 minimum. Any price, simple or per tier sale, can instead be switched to free: free tickets cost the buyer nothing, carry no platform, processing, or custom fees, and still get a QR code, a spot on the guest list, and door check-in like any other ticket. You can add your own named fees (for example a promoter fee), fixed or percentage-based, and choose whether platform and payment-processing fees are absorbed by you or passed to the buyer. Applicable sales tax is calculated automatically from the event location.

Events lists everything you have created on either site, not just this one, as long as it has not ended yet. Chips on each card show where an event lives: a solid chip marks the site it was created on, and an outlined chip means it is also listed on the other site. Two rows of tabs above the list narrow it down: the first filters to events visible on Lofee or on Indie, and the second filters by state (Live now, Upcoming, or Drafts). The Past tab opens a separate page with everything whose end time has passed, newest first, with an Older link to page further back.

You can also add up to 3 checkout questions (short or long text, a dropdown, checkboxes, or a required waiver-style checkbox). Buyers answer each question once per ticket, so you get an answer for every attendee. Answers appear on the guest list (with a count summary for choice questions), in the scanner after a successful check-in, and in the CSV export. You can edit questions anytime, but answers are only collected from purchases made after the change. Never ask for passwords, payment card numbers, or government IDs. Answers are kept for event operations and deleted automatically 90 days after the event ends, so export what you need for your records before then.

A Contest is a competition the crowd decides: a rap battle, a Battle of the Bands, a DJ or comedy battle. Choose the Contest type when creating the event, then set it up: the format (head to head, where each round is a matchup between two contestants and a side can be the winner of an earlier round, so a whole bracket can be laid out in advance, or showcase, where everyone performs and one vote covers them all), the contestants (add them from artist and business profiles so the contest shows in their history, or type a name), and the rounds with their line-ups. Contests work on any pricing, including free tickets; the ticket plus the door scan is what makes someone eligible to vote.

Decide how ties are broken before the show, because the crowd sees the rule before the first round opens. The default is a runoff between the tied contestants, and if that ties too they share the result. You can instead name a judge or a panel of judges who decide a second tie (they decide off stage and you record it), or have ties shared immediately. Once a round has run, the event stays a Contest and contestants who competed cannot be removed; you can still rename rounds and add new ones while no round is open.

On the night, open Contest control from your event (volunteers find it on their Dashboard next to Scan). It lists every round: open voting, watch the live count, choose whether the crowd sees the tally move or only at the close, then close voting and the result freezes. Opening, closing and starting a runoff each ask you to confirm, so a stray tap does nothing. If a round was opened by mistake, Reset voting on the open round erases the votes cast so far and puts the round back to not started (a runoff opened by mistake goes back to its tie), ready to open again. The event creator (not volunteers) can also reset a round that has already closed, for example one that was closed too early: Reset this round erases its result, its votes and any runoff, and the round goes back to not started. When a later bracket round has already used the winner, reset that later round first. In a bracket the winners fill into the later rounds as you go. When a round ties, the panel offers only what your tie rule allows: start the runoff, use total votes across earlier rounds when that applies, share the result, or record your judges' decision; declaring a winner yourself is always possible but is labelled as the host's call in the results. Show on screen opens the big-screen view for the projector: contestants and the tie rule before the first round, the matchup while voting is open, and the tally and winner when it closes. Results appear on the event page as rounds close and stay there afterwards. Every contestant added from an account also gets a Contests section on their profile: each contest they competed in, round by round, with won, lost or shared, the vote count, and how any tie was decided. Vote passes for guests and door sales are handed out from the scanner, described under Running your event.

Ticket revenue is paid out through Stripe. Connect a Stripe account from the Dashboard (a one-time setup), and three business days after your event ends the proceeds, minus anything you chose to absorb, are transferred automatically to your Stripe account (Stripe then pays your bank on its own schedule, typically a few more business days). A payout report with a full breakdown of sales, fees, and taxes per tier is saved with the event for your records. Indie keeps only a small flat platform fee per ticket.

Once your Stripe setup and identity verification are both complete, the Dashboard also shows your Stripe account balance: the total balance is the available amount Stripe will send to your bank on its payout schedule, and any funds already on their way to your bank are listed separately as in transit.

Every event has an Earnings screen (linked from Events) that shows a running breakdown from the moment you create it: gross ticket sales, custom fees, tax collected for you, refunds, the platform and payment-processing fees, and an estimated net payout. Before any sales it explains how fees and taxes will apply to your event. While sales run, the totals update as orders come in and are estimates until your payout; the final payout report then replaces them and is the authoritative record.

The line "Tax collected for you" is sales tax charged to buyers on your tickets and custom fees. It is paid out to you, and you are responsible for remitting it. Tax on the platform fee is retained and remitted by the platform, not you.

The guest list on your event shows every ticket, who bought it, and check-in status, and you can check people in from it directly or issue refunds (refunds close once the event ends, since your payout is computed after that). For the door, the built-in QR scanner runs in the browser on any phone. You can also add volunteers to your event from the edit screen: any account can be added (a volunteer, a fan, or another account such as the venue hosting your show), and they can then scan tickets and manage the guest list too. Added volunteers find their scan and guest list links on their Dashboard under Events you can scan until the event ends.

Both screens show how many tickets have been scanned. The guest list header counts tickets that have been checked in at least once, and the scanner shows a live scan count next to tickets sold, updating in real time as everyone on your team scans, so every volunteer sees the same number. For multi-day events, where each ticket admits once per day, the scanner counts today's scans (it starts fresh each day) and the guest list marks who has been checked in today specifically.

On a Contest, the scanner also hands out vote passes. Someone who bought a ticket while signed in votes by signing in on their own phone, so nothing extra happens at the door. Someone with a guest ticket cannot sign in, so right after their ticket is scanned the scanner shows a QR code and a six-character code: they point their camera at the QR (or type the code on the vote page) and their phone is set up to vote, no account needed. Someone who paid cash at the door gets the same thing from the Cash sale button. The scanner shows Set up on their phone the moment the guest's phone has claimed the pass; if you tap Done before that, it asks you to confirm the guest has the code. A pass works on one phone only, and a signed-in buyer who cannot sign in on their phone can be given one too from the Issue a vote pass anyway link.

Questions, problems with an order, or anything else: reach us through the contact form. For questions about a specific event (lineup changes, door times, refunds), the event organizer is the best first stop.