Guide

Indie is an events and ticketing platform. You can discover events, buy tickets, and get in the door with a QR code. Organizers use the same site to create events, sell tickets, manage the door, and get paid.

Indie is dedicated to independent music. It shares one platform with Lofee, our site for events of every kind, and one account works on both. Organizers publishing on Indie can also list the same event on Lofee to reach a wider audience.

Sign up with an email address and password, or with a Google or Apple account, then pick an account type: fan, volunteer, artist, business, promoter, or venue. Fans and volunteers attend and help out; artist, business, promoter, and venue accounts can also create events. If you sign up with a password, click the verification link we email you to confirm your address; the link brings you back here to continue.

Every account gets a public profile page with its own web address that you can share. You can edit your screen name and location from the Profile page at any time, and upload a profile picture there too: after choosing an image you can drag, pinch, or zoom to crop it exactly how you want before saving. Square images at least 512 by 512 pixels look best. You can also upload a wide banner image that appears across the top of your public page, with the same crop controls; wide images at least 2400 by 1200 pixels (a 2 to 1 shape) look best. Visitors can click the banner to view it full size. Without one, your page shows a colored backdrop in the site's style.

Artist accounts can turn their public profile into a full press kit: the one link you send to venues, promoters, and press. From the Profile page you can add a tagline and bio, add up to five genres in your own words, and add press quotes. Embedding songs and videos, uploading press photos, and linking your website and socials are coming soon.

You can also list tour dates. Your events on the platform appear on your public page automatically; for shows ticketed somewhere else, add the date, venue, city, and a ticket or info link under Tour dates on the Profile page. Everything merges into one chronological Tour list on your public page, so it works as your complete tour page: put the link in your bio, on posters, and on your website. Off-platform dates disappear on their own once they pass, and they never count toward your verified show history.

Your page also shows a verified show history: every event you were featured on that completed on the platform is recorded automatically, with a count and the full list. It cannot be edited, which is exactly why bookers can trust it.

Turn on booking inquiries and your page gets a contact form. Messages arrive by email and under Booking inquiries on your dashboard; your email address is never shown publicly. Each message includes the sender's email address, so you reply to them directly from your inbox, and you can delete inquiries you are done with.

The home page lists published upcoming events. The top of the Indie home page also spotlights a Featured Artist: a short clip from an Indie artist plays as the background, with their name linking to their profile, and a different artist appears on each visit. The search box in the header finds events and people; people results link to public profiles, where you can also see the events an artist, venue, business, or promoter is linked to, shown as poster cards with the date and price. On phones and small screens the header links live behind the menu button in the top right corner. Every event has its own page with the date, location, description, and ticket prices, and organizers can give it a custom short link. Click the poster on an event page to view it larger.

Indie has a built-in radio. Look for the Radio bar at the bottom of every page: press play and it streams songs uploaded by Indie artists in a shuffled loop while you browse. Playback keeps going as you move around the site, and you can pause or skip to the next track anytime from the bar. The bar shows the track and the artist; tap the artist name to visit their profile and see their shows, without stopping the music.

Artists: put your own song on the air from the Radio card on your dashboard. Upload one MP3 (20 MB max), give it a title, and affirm you hold the rights to the recording. Every track airs after a quick review, and replacements go through the same review, so submitting a replacement takes your current track off the air until the new one is approved. You can replace or remove your track anytime, and one song per artist can be on the radio at a time.

The Indie home page opens with a Featured Artist: a short performance clip playing as the background of the top section, credited with the artist name linking to their profile. A random artist from the library is featured on every visit.

Artists: submit your clip from the Featured Artist card on your dashboard. Upload one MP4 (15 seconds and 20 MB max; landscape 16:9 looks best, and clips play muted) and affirm you hold the rights to the footage. Clips join the rotation after a quick review; if a clip is not approved, the card shows the reason so you can fix it and submit again. Replacing your clip takes the current one out of the rotation until the new one is approved, and you can remove your clip anytime.

Buy from the event page. You can check out signed in or as a guest with just your name and email. Payment is handled securely by Stripe; Indie never sees your card number.

Depending on the event you will see a single ticket price, a pay-what-you-can price with a $1.00 minimum, or ticket tiers (such as General Admission and VIP) whose prices can change over time through scheduled sales like presales. You can mix ticket types in one purchase, for example 2 General Admission and 1 VIP, using the quantity steppers at checkout. Any fees and taxes are itemized at checkout before you pay, and you can buy up to 10 tickets per order across all ticket types.

Some events ask a few questions at checkout, such as meal choices or a waiver acknowledgement. You answer once per ticket, so buying for friends means answering for each attendee. Your answers are shared with the event organizer and their event staff, and you can review them anytime on each ticket.

Tickets are emailed to you after purchase with each ticket's QR code right in the email, along with the venue, city, and start time in the event's local time zone. If you were signed in, tickets also appear under My tickets, grouped by event: open an event to see every ticket you hold for it, QR codes and all, on one page instead of opening tickets one at a time. Tickets bought from a tiered event are labeled with their ticket type (for example VIP) in the email and on each ticket, so mixed orders are easy to tell apart. Each ticket has a unique QR code that staff scan at the door. For multi-day events the same ticket admits you once per day.

Refunds are issued by the event organizer and are only possible until the event ends. If one is issued, your money comes back through Stripe to your original payment method and the ticket is marked refunded.

In the rare case that an event sells its last tickets while your payment is still processing, your order is refunded in full automatically and you get an email confirming it. No tickets are issued and nothing further is needed from you.

With an artist, business, promoter, or venue account, create events from the Events page. Set the name, description, dates, venue, city, and an image, and choose a custom web address if you like. Every event has a time zone (suggested from your state or province, adjustable): the start and end times you enter are in that time zone, and attendees see event times in it everywhere, including tickets and emails. Event images use the 11x17 poster shape (the standard print poster size), so you can reuse your poster or flyer artwork directly; after choosing an image you can drag and zoom to crop it. Save as a draft while you work; publishing makes the event public. You can link other profiles (say, the artists on the bill and the venue) so the event shows on their public pages too.

Pricing is either simple (one price or pay-what-you-can, with one capacity) or custom: ticket tiers, each with its own capacity and one or more scheduled sales windows that set the price over time. Use the up and down arrows on each tier to control the order they appear in on the event page. Every ticket price has a $1.00 minimum. You can add your own named fees (for example a promoter fee), fixed or percentage-based, and choose whether platform and payment-processing fees are absorbed by you or passed to the buyer. Applicable sales tax is calculated automatically from the event location.

Events lists everything you have created on either site, not just this one, as long as it has not ended yet. Chips on each card show where an event lives: a solid chip marks the site it was created on, and an outlined chip means it is also listed on the other site. Two rows of tabs above the list narrow it down: the first filters to events visible on Lofee or on Indie, and the second filters by state (Live now, Upcoming, or Drafts). The Past tab opens a separate page with everything whose end time has passed, newest first, with an Older link to page further back.

You can also add up to 3 checkout questions (short or long text, a dropdown, checkboxes, or a required waiver-style checkbox). Buyers answer each question once per ticket, so you get an answer for every attendee. Answers appear on the guest list (with a count summary for choice questions), in the scanner after a successful check-in, and in the CSV export. You can edit questions anytime, but answers are only collected from purchases made after the change. Never ask for passwords, payment card numbers, or government IDs. Answers are kept for event operations and deleted automatically 90 days after the event ends, so export what you need for your records before then.

Ticket revenue is paid out through Stripe. Connect a Stripe account from the Dashboard (a one-time setup), and three business days after your event ends the proceeds, minus anything you chose to absorb, are transferred automatically to your Stripe account (Stripe then pays your bank on its own schedule, typically a few more business days). A payout report with a full breakdown of sales, fees, and taxes per tier is saved with the event for your records. Indie keeps only a small flat platform fee per ticket.

Once your Stripe setup and identity verification are both complete, the Dashboard also shows your Stripe account balance: the total balance is the available amount Stripe will send to your bank on its payout schedule, and any funds already on their way to your bank are listed separately as in transit.

Every event has an Earnings screen (linked from Events) that shows a running breakdown from the moment you create it: gross ticket sales, custom fees, tax collected for you, refunds, the platform and payment-processing fees, and an estimated net payout. Before any sales it explains how fees and taxes will apply to your event. While sales run, the totals update as orders come in and are estimates until your payout; the final payout report then replaces them and is the authoritative record.

The line "Tax collected for you" is sales tax charged to buyers on your tickets and custom fees. It is paid out to you, and you are responsible for remitting it. Tax on the platform fee is retained and remitted by the platform, not you.

The guest list on your event shows every ticket, who bought it, and check-in status, and you can check people in from it directly or issue refunds (refunds close once the event ends, since your payout is computed after that). For the door, the built-in QR scanner runs in the browser on any phone. You can also add volunteers to your event from the edit screen: anyone with a volunteer or fan account can be added, and they can then scan tickets and manage the guest list too. Added volunteers find their scan and guest list links on their Dashboard under Events you can scan.

Both screens show how many tickets have been scanned. The guest list header counts tickets that have been checked in at least once, and the scanner shows a live scan count next to tickets sold, updating in real time as everyone on your team scans, so every volunteer sees the same number. For multi-day events, where each ticket admits once per day, the scanner counts today's scans (it starts fresh each day) and the guest list marks who has been checked in today specifically.

Questions, problems with an order, or anything else: reach us through the contact form. For questions about a specific event (lineup changes, door times, refunds), the event organizer is the best first stop.